Business and Personal Attributes of a Good Receptionist

Business organization have some products or services to offer to the general public. The prosperity of a company is often predicated upon the number of visitors the company receives daily. In the competitive business world the customers is known to be the king, hence the firm does everything necessary to please the customer.

It is a common saying that first impression often sticks because of the importance attached to this by all business organizations, every company no matter how small makes conscious efforts to create pleasant impressions on all visitors. The receptions area for example should be laid out and decorated so as to impress visitors.

The receptionist should be pleasant while at the same time maintain a business like approach. His or her appearance is part of the first impression gained by the visitors and so is very important that every visitor should be created courteously and be dealt with patiently regardless of whether they are important or not.

What matters is that when they leave, even when they have not seen by the boss, they are satisfied with their treatments and retain a good impression of the organization.
The importance of making first impression either on personal callers or on telephone callers cannot be over emphasized. The following Personal and business attributes are necessary for a good receptionist.

Business Attributes of a Good Receptionist

Good communication skills and good administrative skills:
 

To be able to exchange ideals and opinion which is the most important passing information from one person to the other by the use of words, letters, telephones, reports, invoices, orders and symbols within and outside the organization, a place where is there is good communication there is greater job satisfaction, better working climate, better understanding of the working climates, better understanding of the work objectives, creates loyalty, establishes honesty, enhances cooperation and friendliness.

Trustworthy

Receptionists may handle sensitive information such as accepting packages with confidential information talking important messages or handling money. he or she must be trustworthy so that the boss, co-workers and clients will be comfortable that he or she will handle their requests and items professionally.

Culturally Competent

A receptionist should be aware of cultural differences and respond respectfully to people of all cultures, racial and ethnic backgrounds, religions classes and languages. A receptionist should strive to treat all people equally.

Flexible

A receptionist must have a flexible nature. In business environments a receptionist will have to deal with multiple tasks at once, should be flexible to handle fast paced and sometimes unpredictable situation in a necessary quality

Good Human and Public Relations

As a good receptionists you should  have good human and public relationship to be able to  associate

with other colleague in the office, and be able to treat them well also.

Have a Good Computer Knowledge

Ability to operate the computer, to be very knowledgeable about the job

A working knowledge of telephone system/switchboard/customer services:

These will make customers wants to come to the company again and again.

Tact and Diplomacy

Ability to assert your ideas or opinion, knowing what to say without damaging the relationship by causing offense.

People Person Skills

These skills enables a person to get along with others, to communicate ideals effectively, to resolve conflicts and to achieve personal or business goals, people skills are essential for business functions such as sales, marketing and customer services, but are also important of all employees in order to ensure smooth functioning of an organization.

Personal Attributes Of a Good Receptionist

Good Memory

Charming Personality

Politeness

Fluency of speech and a sweet voice

A genuine interest in people

Friendly cheerful but business like attitude

Patience and self control in difficult situation.

Tolerance

Approachability and a saving sense of humor

Good manner of approach.

In addition  to all these a good receptionist should have all this great attributes before you can succeed in this career.

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