Haulage services has grown to become something more than hauling goods and property from one end to another. Companies that want to stand out have to bring something extra to the table in order to prove that they are more than capable. It is no longer just about what you do but how you do it and how you showcase yourself doing it.
Below are five tips such companies can apply to have satisfied customers who will be more than willing to give them glowing testimonials and recommend them to others
Give A Great Discount
People love discounts. They would just want to know more if they hear that there is a discount on offer for doing business with your haulage firm. The discount on your part should be something the competitions are not offering. It could be a staggered sort of discount where people get as more if the cost of the business they are bringing your way reaches a certain amount. Be innovative on discounts and you will be on your way to having a satisfied customer.
Visibly Excellent Packaging & Packing System
People are influenced by what they see. The staff, the trucks, your office and every other thing adds to re-enforce your brand and give them a degree of assurance of your professionalism. If you are hauling furniture, it is important your handling and packing of their precious cargo is something that is visibly excellent. Staffs should be trained on how to handle the furniture and comport themselves while packing. A butler imbues confidence not just because of the wine he is serving, but his dressing and elegant carriage while carrying the wine.
What is visibly rough will not inspire confidence especially when what is being hauled is considered to be very precious by the client. The haulage company that wants to have a satisfied client must know that appearance and a show of professional care matters. It goes a long way in projecting confidence and showing that you are competent. Therefore, as much care should be given to appearance as well as actual service delivery.
Visible Efficiency
This is business; efficiency that is not visible will not add value to your business. Give the potential client a tour of your facilities. Let them see your staff, equipments and recognized how you efficiently handle their job. They are more convinced by what they see than what you tell them. Visible efficiency is important in every facet of your interaction with your clients and execution of the business of hauling their goods and properties.
Proven Insurance Cover In Case of Damage
Even when you assure them of your efficiency, it is important to go a step further to cement that assurance by showing them that their goods will have insurance cover in case of damage during haulage. Practical things have a way of convincing people that you are prepared for all eventualities. It will soothe their nerves and keep them assured that there could be something to salvage if the worst case scenario were to take place. Every haulage company should have insurance cover but going the extra mile to assure your clients that you will take extra cover as for their goods. There are some jobs where extra cover might be necessary and offering it to them as a value added service will show that you are interested in their peace of mind.
Complimentary After-Service Gift
After you have delivered on your promises and their property and goods are safely tucked away, an after-service complimentary gift from your haulage firm will do more than leave them satisfied, as they will go all out to recommend your services to friends and family. This is like the icing on the cake and it will leave a pleasant memory.
Haulage companies are part of the service industry. They regularly interact with clients and must do business meeting all sorts of people. Being a service company means they must provide excellent service to stand out from the pack. This is something that is possible to do. It starts by creating a service around hauling that leaves the client fully satisfied and ready to use you again or recommend you to others.
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